Fraud with Customers
I would like to bring to your attention of a fraud and cheating of innocent people run by the travel portal HelloTravel (www.hellotravel.com) and its alias website http://greatindiatravels.in/.
Subject : Complaint of Fraud with innocent and unsuspecting consumers by Hellotravel.com and its alias Greatindiatravels.in and the company through which they are registered as One Tech Solutions Pvt. Ltd.
In detail :
On July 1st, 2011, I received an email (kindly see below) from offers@hellotravel.com. I was planning a 4 day trip to Phuket in october 2011 and therefore upon receipt of this unwarranted mail, I called upon on the number given below (0120-6722100) to enquire about the offer. They took my mobile number and said they would call me next day with details. Around a week later, I received a call from someone who identified himself as Ravi and a staff of Hello Travel.com and said that I had evinced some interest in their offer and which is why they have called me back. They made many promises and offered to give a 7 night/8 day accommodation in 3 star hotel in India or Thailand or above for the offer price of Rs. 6999. The offer seemed good to me and as they claimed to be part of a bigger company indiamart, it seemed an attaractive offer. Therefore I made a payment of Rs. 6999 on July 11 after they called me more than 10 times on the same day from the same person named Ravi. Calls to me came from the number (0120-6762000) everytime. I made the payment in good faith via my HDFC bank account net banking through the gateway on the website hellotravel.com and greatindiatravel.in. The receipt of the payment was confirmed by phone as well as email by Ravi from offers@hellotravel.com. This guy Ravi told me that after the payment, I will get an confirmation email from their company immediately (such as 5 to 10 minutes). When no call or email came to me, I emailed them next day at offers@hellotravel.com and he said that there might be some technical problem and that it will certainly come next day. But when no mail or call came for 3 days, I tried to call him at the number from which he used to make call to me but despite trying several time, upon dialling the number it would say, the number you have dialled doesnt exists. I called them on their number (0120-6722100) and the girl who would pick the phone would apologize on knowing the problem and would say the matter would be resolved by the end of the day for sure. I kept calling them everyday and everyday they would on knowing the problem would either discconect the phone or say, they will do something about it. I called them more than 20 times but on hearing my problem, they would discconect the phone and sometimes make promise that it would be resolved immediately but to no avail. After a few days, I called to the number given on hellotravel.com (91-9999699299). The person who would attend the call everytime identified himself as Krishna chaurasia and I spoke to him about the problem. On being told of the problem, he agreed to allow me to speak to his boss. A woman came on phone and accepted of the offer and said greatindiatravels.in is the promotional website of hellotravels.com and that if I have made a payment and received no call or email despite a peiod of 5 days, it will be taken care of and they will immediately address the concern but nothing happened. I called krishna chaurasiya on several days and he would everytime say, matter would be resolved and that I should wait. He would say his bosses are busy and so he cant put me on call with them but i should write him a mail and that he will immediately forward it to concerned person. I wrote a mail to him on krishna.chaursiya@indiamart.com. No reply came. I called him many times across many days and wrote to him twice but he kept on making promise that I will get a call in one hour or by evening which never came. Finally when it was clear that there is something grossly wrong in the whole business, I called the number (0120-6722100) but they on hearing the problem would disconnect the phone. I called again and told the female attendent that if my call is disconnected, then I will take the legal recourse for justice and will approach the police right away if I am not made to speak to the man named Ravi who had called me several times for this offer and who after the receipt of payment never called or replied to any mail. The female attendent agreed to put me to the guy named Ravi, who on coming the phone started saying that he was unavailable for weeks, and he has just come today and that he is extremely apologetic. I reacted angrily but he like a man without integrity and spine kept on making cock and bull stories and apologizing. I told him that despite elapse of 2 weeks I have received no email , no call from them and despite trying innumerable times through different medium over several days, nothing has come to my hand except false promises which are never honoured or disconnection of my phone. He said booking ID will be immediately provided to me by the end of that day. I on the advise of the SHO tapped the phonecall which lasted more than 45 minutes through my mobile phone which permits me such an option in which he agreed to all the lapses. I wish it were the end of the trouble but another series of calling him after every day or two began but nothing came except false promises and it was after weeks he mailed me an email giving me a booking id number and asked me to send the form by filling the destination , date of travel and booking ID and everything will be taken care of. I couriered them the form but they claimed on the form and on phone that they themselve will get in touch within 3 days but when no call or mail came to me for a week, I wrote to them on email but no reply came. Subsequently I called this man named Ravi (Office Mobile Number: 08527485263) many times and every day he would say its already been done and that I will receive a confirmation email in half an hour and that he himself will call me to check. Neither any mail came nor he ever called and after every day or two I would call and he would repeat the same and apologize like a typical unscrupulous salesman with no moral conscience and spine. After a few days he refused to come on phone and ask his collegues to say he is busy and that he will call back. We called him many times but he would not come on phone and if he himself would answer the phone, he would say I am not Ravi, I am someone else even though it was clear from his voice that it’s the same guy. Luckily I have tapped four of my phone calls to him which I will produce before the police alongwith their emails, my emails, bank payment receipt as proof of this fraud and forgery. I know that I have made a fool of myself for the first time in my life but I have set upon myself the task to ensure that justice be served to these unscruplous people and companies.
Therefore it is my humble request that to bring justice to me and to protect other innocent people from falling into this dupe that this person named Ravi be immediately arrested and put behind bars. I am sure that if a deep investigation is made then, there must be others like me who have probably been cheated as well and the whole fraud will be unearthed and the offencers will be booked to justice. In times when the entire nation is demanding for a corruption free india, fraudulent business dealing of these dishonest people and shady companies is blotmark on our society.
R.Bhatt
# 09711171681
Monday, January 9, 2012
Case of Anil Kumar
Dear Friends please beware of such cheaters........
I, N Anil Kumar has been contacted by Mr. Ashish Agarwal on 17/11/2011 (A/N) regarding the package of 7N/8Days of 6999/-,I stressed him regarding the booking in December from 23rd onwards and any other charges to be paid by me other than this 6999/- he trustfully said to me your booking is possible and no other charges other than 6999/-,Finally I purchased the package on 19/11/2011,My transaction ID:10251638.From there onwards Ashish Agarwal disappeared he is not attending my call .I received the Kit on 30/11/2011,after reading the terms and conditions in the brochure it was mentioned From Dec 20th to 7th Jan booking will not be possible and an amount of 750/- DD I have to pay while booking .which are miscommitments made with me by Mr. Ashish Agarwal for booking the package. I tried to contact customer care so many times but not connected and Mr.Ashish Agarwal not attending my call, I wrote to support@hellotravel.com for refund on 30/11/11, they replied to me on 1/12/11 mentioning offer is non cancellable, though it was mentioned in terms and conditions that customer can ask for refund within 20days from the date of purchase of package. I mentioned the same in the reply message; they replied me saying what miscommitments were made to you. I replied with problem on 01/12/11.
From then onwards I did not get any reply from your side, I again mailed to you regarding it on 03/12/11, still I did not get any reply, and I contacted to help line no. 0120- 6722100 finally it was connected,they disconnected my phone somany times,I tried and tried finally she told that I am forwarding it to sales department you will get reply in 24 hrs but I did not get any reply till now from your side, Again I contacted you on 9/12/11.to help line number you said I will get reply on Monday 12/12/11, I did not get any reply.
Meanwhile I was contacted by your employees from their personal no.+917838678621 on 10/12/11 at 19:36hrs (saying Ashish Agarwal who was miscommited with me while purchasing the package) and given other personal no. 09212176338 (saying it’s my personal no. call me after 9 p.m)when I contacted to the No. 09212176338 Other person lifted the phone it’s not Ashish,he asked me to tell the problem I am his colleague(Manager),when I told all the problem he misbehaved with me in impolite language, and he threatened me you would not get refund you can do whatever you want.
This is worst service I have ever seen from a company, a person follows behind us (politely) till purchase of the offer or package by mis commitments with the customers after that behaving like this, not responding properly and threatening customers from their employees.
After this Customer care person phoned me and send the e mail reply "
Please return us the package (the booklet and gift if any) at the below mentioned address and send us the scanned copy of the POD / Courier slip.
Your refund is processed under the order Id:-222222505"
I have returned the kit what ever i have received by DTDC courier tracking No.k51367693 on 14/12/11,It was showing Delivered.I have emailed to customer care with scanned copy of courier slip.,on 14/12/11.
Till Now I did not received my money as they have told money will be refunded within 10 to 15 days.When I call to customer care on 03/1/12, they are not responding properly and saying give us 24 hrs,again after 24 hrs(on 04/1/12) when I called other person Mr.Rakesh attended my call and he again told the same story I am forwarding your application give me 48 hrs time,there is no reply till now,This is a Very Bad Behavior from your side,There is no trust and there is no polite behavior from any one from this company either from sales department side and customer care side.
If this is the condition of this company think how will their offers will be.......
Therefore it is my humble request that to bring justice to me and to protect other innocent people from falling into this dupe company. I am sure that if a deep investigation is made then, there must be others like me who have probably been cheated as well and the whole fraud will be unearthed and the offencers will be booked to justice. In times when the entire nation is demanding for a corruption free india, fraudulent business dealing of these dishonest people and shady companies is blotmark on our society
N Anil Kumar
09473196041
I, N Anil Kumar has been contacted by Mr. Ashish Agarwal on 17/11/2011 (A/N) regarding the package of 7N/8Days of 6999/-,I stressed him regarding the booking in December from 23rd onwards and any other charges to be paid by me other than this 6999/- he trustfully said to me your booking is possible and no other charges other than 6999/-,Finally I purchased the package on 19/11/2011,My transaction ID:10251638.From there onwards Ashish Agarwal disappeared he is not attending my call .I received the Kit on 30/11/2011,after reading the terms and conditions in the brochure it was mentioned From Dec 20th to 7th Jan booking will not be possible and an amount of 750/- DD I have to pay while booking .which are miscommitments made with me by Mr. Ashish Agarwal for booking the package. I tried to contact customer care so many times but not connected and Mr.Ashish Agarwal not attending my call, I wrote to support@hellotravel.com for refund on 30/11/11, they replied to me on 1/12/11 mentioning offer is non cancellable, though it was mentioned in terms and conditions that customer can ask for refund within 20days from the date of purchase of package. I mentioned the same in the reply message; they replied me saying what miscommitments were made to you. I replied with problem on 01/12/11.
From then onwards I did not get any reply from your side, I again mailed to you regarding it on 03/12/11, still I did not get any reply, and I contacted to help line no. 0120- 6722100 finally it was connected,they disconnected my phone somany times,I tried and tried finally she told that I am forwarding it to sales department you will get reply in 24 hrs but I did not get any reply till now from your side, Again I contacted you on 9/12/11.to help line number you said I will get reply on Monday 12/12/11, I did not get any reply.
Meanwhile I was contacted by your employees from their personal no.+917838678621 on 10/12/11 at 19:36hrs (saying Ashish Agarwal who was miscommited with me while purchasing the package) and given other personal no. 09212176338 (saying it’s my personal no. call me after 9 p.m)when I contacted to the No. 09212176338 Other person lifted the phone it’s not Ashish,he asked me to tell the problem I am his colleague(Manager),when I told all the problem he misbehaved with me in impolite language, and he threatened me you would not get refund you can do whatever you want.
This is worst service I have ever seen from a company, a person follows behind us (politely) till purchase of the offer or package by mis commitments with the customers after that behaving like this, not responding properly and threatening customers from their employees.
After this Customer care person phoned me and send the e mail reply "
Please return us the package (the booklet and gift if any) at the below mentioned address and send us the scanned copy of the POD / Courier slip.
Your refund is processed under the order Id:-222222505"
I have returned the kit what ever i have received by DTDC courier tracking No.k51367693 on 14/12/11,It was showing Delivered.I have emailed to customer care with scanned copy of courier slip.,on 14/12/11.
Till Now I did not received my money as they have told money will be refunded within 10 to 15 days.When I call to customer care on 03/1/12, they are not responding properly and saying give us 24 hrs,again after 24 hrs(on 04/1/12) when I called other person Mr.Rakesh attended my call and he again told the same story I am forwarding your application give me 48 hrs time,there is no reply till now,This is a Very Bad Behavior from your side,There is no trust and there is no polite behavior from any one from this company either from sales department side and customer care side.
If this is the condition of this company think how will their offers will be.......
Therefore it is my humble request that to bring justice to me and to protect other innocent people from falling into this dupe company. I am sure that if a deep investigation is made then, there must be others like me who have probably been cheated as well and the whole fraud will be unearthed and the offencers will be booked to justice. In times when the entire nation is demanding for a corruption free india, fraudulent business dealing of these dishonest people and shady companies is blotmark on our society
N Anil Kumar
09473196041
case of Anand Jain
Dear sir ,
I was given 10 Reminder mail since last one month but still I'm not getting any response so there is no way for me so, and at last I must be going to consumer case against your company..
Regards
Anand Jain
On Thu, Dec 22, 2011 at 11:31 AM, ANAND JAIN <mailanandjain@gmail.com> wrote:
Dear Mr Rahul,We as Businessman and very transparent and work hard to make sure we extend our best service.We don't appreciate people wasting our time, since we are committed to our work.You still didn't have an answer for the Blackberry phone which I have to got by buying your three packages in happy hour skim and now I am not interested since I want to do things productive since you have cheated us and wasted my time.Kindly channelise your energy in sales with commitment and please communicate only on mails so that we come to know the real you and your company...Kindly let me know the procedure of Refund and next time you please commit what only you can do and state that clearly, we would appreciate that honesty.RegardsAnand jainOn Wed, Dec 21, 2011 at 1:41 PM, ANAND JAIN <mailanandjain@gmail.com> wrote:
Reminder 10On Fri, Dec 16, 2011 at 11:28 AM, ANAND JAIN <mailanandjain@gmail.com>wrote:
Reminder 7On Wed, Dec 14, 2011 at 5:56 PM, ANAND JAIN <mailanandjain@gmail.com>wrote:
Reminder 6On Tue, Dec 13, 2011 at 11:41 AM, ANAND JAIN <mailanandjain@gmail.com>wrote:
As i had mentioned in my mail that further please communicate only on mails..
Kindly let me know the procedure of refund and do needful...Regards,Anand jainOn Mon, Dec 12, 2011 at 6:35 PM, offers hellotravel<offers@hellotravel.com> wrote:
Dear Customer,
Please call us on 0120 6722 105 so we can solve your problem.
Regards,
HELLO TRAVELOn Mon, Dec 12, 2011 at 4:58 AM, ANAND JAIN<mailanandjain@gmail.com> wrote:
Reminder 5On Sun, Dec 11, 2011 at 11:30 AM, ANAND JAIN<mailanandjain@gmail.com> wrote:
Dear Mr Rahul,We as Businessman and very transparent and work hard to make sure we extend our best service.We don't appreciate people wasting our time, since we are committed to our work.You still didn't have an answer for the Blackberry phone which I have to got by buying your three packages in happy hour skim and now I am not interested since I want to do things productive since you have cheated us and wasted my time.Kindly channelise your energy in sales with commitment and please communicate only on mails so that we come to know the real you and your company...Kindly let me know the procedure of Refund and next time you please commit what only you can do and state that clearly, we would appreciate that honesty.RegardsAnand jainOn Fri, Dec 9, 2011 at 12:46 PM, ANAND JAIN<mailanandjain@gmail.com> wrote:
ReminderOn Mon, Dec 5, 2011 at 8:08 PM, ANAND JAIN<mailanandjain@gmail.com> wrote:
Received all three bags with vouchers today...Kindly Revert on the Blackberry which I had avail in the skim of happy hour on buying your 3 packages..RegardsAnandOn Tue, Nov 29, 2011 at 3:49 PM, ANAND JAIN<mailanandjain@gmail.com> wrote:
Kindly call back again..RegardsAnandOn Tue, Nov 29, 2011 at 1:09 PM, <offers@hellotravel.com>wrote:
Dear Customer,
We are delighted to inform you about IndiaMart Hello Travels holiday offer running in your area these days. The holiday club of the millions of people who knows that Hello Travel will help them define their entertainment experiences and deliver the best holidays.
As per our telephonic conversation, please see below the details of the membership
offer:
1. This offer is valid for 4 members.
2. The Voucher will be valid for a period of 12 months.
3. All booking request made has to be 15 days in advance.
4. Voucher will entitle the customer for 2 Nights and 3 days of accommodation in our listed 3 - 5 star properties in India.
Attached is the resort list for your reference:
Offer Price: Rs. 2999 (Rs. 2999 to be paid upfront through credit card on IVR or Online and Rs. 750 to be paid at the time of booking  through Demand Draft).
Mode of payment through Credit Card by IVR System.OR On-line by using your Credit card/Debit Card/Internet banking.
Following are the Terms & Conditions :---
1. This offer is open to all customers aged 21 years or above.
2. The Resorts/Hotels provided are fully furnished and equipped. Meals, transport and personal expenses are not included in this holiday voucher.
3. You will be responsible for any damage caused to the apartment during your stay and will be asked to pay the resort directly.
4. You should have a valid credit card or debit card.
5.You have to inform us 15 days prior notice for your dates of travel.
6.You must be holding any ID proof such as (PAN,PASSPORT,DL, etc..issued by Indian Govt. if you use any chargeable services at the hotel then you have to pay the same directly to the hotel.
http://greatindiatravels.in/package.php
If you need any further help feel free to contact us on +91 120- 6722100 from Mon to Fri.
Hope you will like this and give us an opportunity to serve you.
Looking forward for your earliest revert.
Warm Regards As Always,
------------------------------
RAHUL BHARDWAJ
Hello Travel
Sales & Promotion Team
offers@hellotravel.com
www.greatindiatravels.in
On Thu, Jan 5, 2012 at 5:42 PM, offers hellotravel <offers@hellotravel.com> wrote:
Dear Customer,
We are delighted to inform you about Indiamart Hello Travel holiday offer running in your area these days. The holiday club of the millions of people who knows that Hello Travel will help them define their entertainment experiences and deliver the best holidays.
As per our telephonic conversation, please see below the details of the membership
offer:
1. This offer is valid for 4 members.
2. The Voucher will be valid for a period of 9 months.We are delighted to inform you about Indiamart Hello Travel holiday offer running in your area these days. The holiday club of the millions of people who knows that Hello Travel will help them define their entertainment experiences and deliver the best holidays.
As per our telephonic conversation, please see below the details of the membership
offer:
1. This offer is valid for 4 members.
3. All booking request made has to be 20 days in advance.
Attached is the resort list for your reference:
Mode of payment through Credit Card by IVR System OR On-line by using your Credit card/Debit Card.
Following are the Terms & Conditions :---
1. This offer is open to all customers aged 21 years or above.
2. The Resorts/Hotels provided are fully furnished and equipped. Meals, transport and personal expenses are not included in this holiday voucher.
3. You will be responsible for any damage caused to the apartment during your stay and will be asked to pay the resort directly.
4. You should have a valid credit card or debit card.
6.You must be holding any ID proof such as (PAN,PASSPORT,DL, etc..issued by Indian Govt. if you use any chargeable services at the hotel then you have to pay the same directly to the hotel.
http://greatindiatravels.in/package.php
If you need any further help feel free to contact us on +91 120- 6722100 from Mon to Fri.
Hope you will like this and give us an opportunity to serve you.
Looking forward for your earliest revert.
Warm Regards As Always,
------------------------------
Hello Travel
Sales & Promotion Team
0120 6722105Sales & Promotion Team
offers@hellotravel.com
www.greatindiatravels.in
Subscribe to:
Posts (Atom)